Privacy Policy

Effective Date: June 20, 2026 Last Updated: June 20, 2026

Change & Response Strategies, LLC (“C&RS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://changeandresponse.com (the “Site”), use our services, register for membership, enroll in specialty training, purchase products, or otherwise interact with us.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Who We Are

C&RS, LLC was organized in 2004 as a consulting, training, and coaching firm specializing in leadership development, strategic planning, operations, HR, and marketing. Our website address is https://changeandresponse.com.

2. Information We Collect

We may collect the following types of information:

Information you provide directly:

Name, email address, phone number, and mailing address
Company/organization name and job title
Information submitted through our Contact Us form
Information submitted when registering for Membership, Specialty Training, or other programs
Payment and billing information when purchasing Products or services (processed securely through our payment processor)
Comments, testimonials, or feedback you submit

Information collected automatically:

IP address and browser/device information
Pages visited, time spent on the Site, and referring URLs
Cookies and similar tracking technologies (see Section 5)

Information from third parties:

Information from payment processors confirming successful transactions
Information from social media platforms (e.g., LinkedIn) if you interact with our pages there

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide consulting, coaching, and training services
Process membership registrations, specialty training enrollments, and product orders
Send administrative communications, invoices, and service updates
Improve our website, services, and customer experience
Send marketing communications (only where you have opted in, and you may unsubscribe at any time)
Detect and prevent fraud, spam, or misuse of our Site
Comply with legal obligations

4. Comments and Public Submissions

If you leave a comment or testimonial on our Site, we collect the data shown in the submission form, along with your IP address and browser user agent string, to help with spam detection. Comments and their metadata may be retained indefinitely so that follow-up comments can be recognized and approved automatically.

5. Cookies

Our Site uses cookies to improve functionality and user experience, including:

Login cookies – used to keep you logged in to the Membership portal or dashboard. These typically last two days, or two weeks if you select “Remember Me.”
Preference cookies – remember display and screen settings (up to one year).
Comment cookies – if you leave a comment and opt in, your name, email, and website may be saved in a cookie for convenience (up to one year).
Analytics/performance cookies – help us understand how visitors use the Site.

You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

6. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who help us operate the Site, process payments, host our membership portal, or deliver training (e.g., payment processors, email/CRM platforms, hosting providers), under appropriate confidentiality obligations.
Legal and safety purposes, where required to comply with the law, enforce our Terms and Conditions, or protect the rights, property, or safety of C&RS, our clients, or others.
Business transfers, in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

If you request a password reset for the Membership dashboard, your IP address will be included in the reset email for security purposes.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, including for legal, accounting, or reporting requirements. Comment data is generally retained indefinitely for spam-prevention purposes. Registered users’ account information is retained while the account remains active and for a reasonable period thereafter.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (subject to legal or administrative retention requirements)
Object to or restrict certain processing
Withdraw consent for marketing communications at any time

If you have an account or have submitted information to us, you may request an export or deletion of your data by contacting us using the details in Section 11.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party and Embedded Content

Our Site may include embedded content (such as videos or social media posts) from third-party websites. Such embedded content behaves as if you visited the third-party website directly, and that website may collect data about you, use cookies, and monitor your interaction with the content, independent of this Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Change & Response Strategies, LLC Attn: Christopher D’Marco, LSS, PMEC, CEA, KLSC Phone: (646) 554-3100 Email: info@changeandresponse.com Website: https://changeandresponse.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.

This Privacy Policy is provided as a general business template and does not constitute legal advice. We recommend having it reviewed by a qualified attorney to ensure compliance with applicable laws (such as GDPR, CCPA, or other regional privacy regulations) relevant to your specific operations.