Refund and Returns Policy

Refund & Return Policy

Effective Date: June 20, 2026 Last Updated: June 20, 2026

Thank you for choosing Change & Response Strategies, LLC (“C&RS,” “we,” “us,” or “our”). This policy explains how refunds, returns, and exchanges are handled for our consulting services, membership, specialty training, and products.

1. Overview

Because C&RS provides a mix of professional services (consulting and coaching), digital/physical products, and training programs, refund eligibility depends on what was purchased. Please review the relevant section below, or contact us directly if you’re unsure.

2. Consulting & Coaching Services

  • The complimentary initial consultation is free of charge and carries no refund obligation.
  • Paid consulting, coaching, or advisory engagements are billed according to the scope and terms agreed upon in your service agreement or proposal.
  • Because consulting time and expertise are delivered as the engagement progresses, fees for sessions or work already completed are non-refundable.
  • If you wish to cancel a scheduled session, please notify us at least 24 hours in advance. Sessions cancelled with less than 24 hours’ notice may be billed in full.

3. Membership

  • Membership fees are billed on the cycle selected at signup (e.g., monthly or annual).
  • You may cancel your membership at any time; cancellation will stop future billing but does not refund the current billing period already paid.
  • If you believe you were charged in error, contact us within 7 days of the charge so we can review and correct it.

4. Specialty Training & Workshops

  • Our refund and returns policy for paid training programs lasts 30 days from the date of purchase or enrollment.
  • If you cancel before the training/workshop begins, you are eligible for a full refund minus any payment processing fees.
  • If you cancel after materials have been accessed/downloaded or after the training has started, refunds are issued at our discretion and may be partial, depending on how much of the program has been delivered.
  • No refunds will be issued more than 30 days after the purchase date.

5. Physical & Digital Products (Shop)

  • Physical products purchased through our Products/Shop page may be returned within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging.
  • A receipt or proof of purchase is required for all returns.
  • The following items are not eligible for return:
    • Downloadable digital products, e-books, or templates once accessed or downloaded
    • Gift cards
    • Items marked as final sale
  • Partial refunds may apply to items returned damaged, used, or missing parts for reasons not due to our error.

6. How Refunds Are Processed

Once a return or refund request is received and reviewed, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or card issuer’s processing times.

Late or missing refunds: If you haven’t received an approved refund after 10 business days, please first check with your bank or credit card company, as processing delays can occur on their end. If the issue persists, contact us at the details below.

7. Shipping Costs (Physical Products)

  • You are responsible for return shipping costs unless the item arrived damaged or defective due to our error.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items sent without tracking.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with your order number and a description (and photo, if possible) of the issue. We will arrange a replacement or full refund at no additional cost to you.

9. How to Request a Refund or Return

To start a return, exchange, or refund request, please contact us with your order/invoice number and reason for the request:

Email: info@changeandresponse.com Phone: (646) 554-3100

We will provide return instructions (including the mailing address, if applicable) once your request is reviewed.

10. Need Help?

If you have any questions about this Refund & Return Policy, please reach out to:

Change & Response Strategies, LLC Attn: Christopher D’Marco, LSS, PMEC, CEA, KLSC Phone: (646) 554-3100 Email: info@changeandresponse.com

This Refund & Return Policy is provided as a general business template. We recommend reviewing it with a qualified attorney to ensure it accurately reflects your actual service agreements, sales terms, and applicable consumer protection laws.