Consulting - Organization Development Services
OD/Change Management
Being prepared, anticipating, adapting, and benefiting from change plays a pivotal role in an organization’s short- and long-term survival. Through the use of our Change Facilitator™ model, we assist clients in designing, executing, and sustaining their change management initiatives. Our services include change & cultural readiness assessment, organization development, project management, and evaluation best practices.
Strategic Planning
Our agile and practical planning model enables executives, senior management, and teams to readily identify global, local market, industry, and customer-driven trends and needs. We specialize in prioritizing and operationalizing sustainable planning, execution, evaluation, and monitoring protocols. We check in on progress quarterly and annually to ensure successful execution and make adjustments if necessary.
Talent Development
In addition to developing and implementing integrated performance coaching, monitoring, and appraisal programs, we help clients streamline and optimize their talent development continuum. Areas we specialize in include recruitment, interviewing, onboarding, training, coaching, career pathing, and succession planning. Our programs increase staff productivity, quality, compliance, safety, engagement, and retention.
Process Improvement
We assist clients in developing customer- and market-driven process improvement, evaluation, and quality assurance programs. Our suggested programs are responsive to rapidly changing trends and customer needs. We specialize in Lean and TQM. We also train and coach in OD, change, and project management, aspects necessary to successfully implement any process/quality improvement initiative.
Project Management
Our project management specialists provide support in all aspects of project management, from planning through execution to closure. We often find clients really appreciate the extra support and fresh perspective, especially in areas such as team building, establishing monitoring and follow-up protocols, and providing conflict, stakeholder, and change management tools, necessary to avoid schedule delays and budget, and quality issues.
Marketing
We provide training and coaching services in both marketing and sales as well as consult with marketing and sales teams in developing plans that correspond with their overall strategic and growth priorities. C&RS specializes in assisting clients with pre-marketing plan analyses, including environmental scans, SWOTS, and TOWs analyses. We also provide revenue diversification consulting to non-profit agencies.
Customized Training Services
List of Customizable Topics Include...
- Advanced Communication Dynamics
- Advanced Customer Service-De-Escalation
- AI Basics
- Authentic Leadership/Leadership Styles
- Board Development
- Business Ethics
- Change Management
- Civil Discourse
- Coaching – Performance & Executive
- Communication Skills
- Compliance/Ethics
- Conflict Management
- Conflict Resolution/Mediation
- Critical Thinking
- Cultural Competence -Diversity
- Cultural Transformation
- Customer Service
- Decision Making
- Diffusion-De-escalation
- Emotional Intelligence
- English as a Second Language
- Facilitation Skills-Meeting Productivity
- Innovation and Design Thinking
- Interviewing/Onboarding
- Leadership Adaptability/Agility
- Leadership and Management Development
- Lean Management, Manufacturing, & Healthcare
- Listening for Change
- Marketing/Sales
- Meeting Facilitation
- MS Excel
- Negotiating Skills
- Performance Management
- Presentation Skills
- Preventing Workplace Harassment & Discrimination
- Problem Solving & Root Cause Analysis
- Process Improvement
- Project Management
- Quality Management/Total Quality Management
- Sales
- Spiritual Intelligence
- Staff Retention
- Strategic Planning
- Stress Management
- Supervisory Skills
- Team Building
- Time Management
- Transformative & Reflective Coaching
Coaching Services
We use a proprietary CFM (TMp) model; hundreds to date have found it very effective
Individual Coaching
Using our unique CFM framework, each program is tailored based on the individual’s professional and career development goals or challenges. It has been consistently demonstrated that one-on-one professional development coaching increases employee clarity, engagement, productivity, and overall well-being, subsequently improving employee retention and the bottom line.
Programs are tailored to meet the needs of each individual. Common areas often covered include leadership development, self-leadership, emotional intelligence, effective and impactful communication, executive presence, goal setting, increasing effectiveness with one’s supervisor, peers, and staff, as well as career pathing. We also co-develop programs with management and HR.
Team Coaching
Common areas addressed include shared leadership/governance, emotional intelligence and psychological safety, conflict management, inter- and intra-communication, goal setting, project and change management capabilities, and process, productivity, and quality optimization.