Terms and Conditions
Effective Date: June 20, 2026 Last Updated: June 20, 2026
Please read these Terms and Conditions (“Terms”) carefully before using the website https://changeandresponse.com (the “Site”) or engaging the services of Change & Response Strategies, LLC (“C&RS,” “we,” “us,” or “our”). By accessing the Site, registering for Membership, enrolling in Specialty Training, purchasing Products, or engaging our consulting and coaching services, you agree to be bound by these Terms.
1. About Us
C&RS, LLC was organized in 2004 as a leadership consortium of trainers, coaches, and specialists in strategic planning, operations, HR, and marketing. We provide consulting, training, and coaching services to organizations across sectors including healthcare, nonprofit, education, IT, finance, manufacturing, pharmaceutical, municipal, and professional services.
2. Use of the Site
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party. Prohibited behavior includes, but is not limited to:
- Attempting to gain unauthorized access to any portion of the Site, including the Membership dashboard or login areas
- Uploading or transmitting viruses, malware, or other harmful code
- Using automated systems (bots, scrapers) to access the Site without our permission
- Harassing, abusing, or impersonating any person through the Site’s comment or contact features
3. Services
C&RS offers customized consulting, training, and coaching services, including but not limited to leadership development, organizational development, strategic planning, change management, and staff development. The specific scope, deliverables, fees, and timeline for any paid engagement will be set out in a separate proposal, statement of work, or service agreement, which forms part of these Terms once accepted by both parties.
The complimentary initial consultation offered on our Site does not create any binding obligation on either party beyond the consultation itself.
4. Membership
Access to Membership content and the dashboard is granted upon registration and payment (where applicable) of the relevant membership fee. Membership accounts are for the registered individual’s or organization’s use only and may not be shared, resold, or transferred without our written consent. We reserve the right to suspend or terminate membership access for violation of these Terms.
5. Specialty Training & Products
Specialty Training programs and Products available through our Shop are described as accurately as possible; however, we do not warrant that descriptions or other content available on the Site are error-free. Purchases of Specialty Training and Products are subject to our Refund & Return Policy, available at https://changeandresponse.com/refund_returns/.
6. Fees and Payment
Fees for consulting engagements, Membership, Specialty Training, and Products are as quoted at the time of purchase or as set out in your service agreement. Payments are processed through our designated third-party payment processor; we do not store full payment card details on our servers. All fees are due in the currency and on the schedule specified at checkout or in your agreement, unless otherwise stated in writing.
7. Intellectual Property
All content on the Site — including text, graphics, logos, training materials, frameworks, tools, and methodologies developed by C&RS — is the property of Change & Response Strategies, LLC or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent, except for personal, non-commercial use directly related to a service you have purchased from us.
Materials provided as part of paid training, coaching, or consulting engagements are licensed for the internal use of the purchasing individual or organization only, unless otherwise agreed in writing.
8. User Submissions
If you submit comments, testimonials, reviews, or other content to the Site, you grant C&RS a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our business and marketing, unless you notify us otherwise in writing. You are solely responsible for the content you submit and warrant that it does not infringe any third party’s rights.
9. Third-Party Links and Embedded Content
The Site may contain links to third-party websites or embedded content (e.g., LinkedIn, videos). We are not responsible for the content, accuracy, or practices of third-party sites, and inclusion of a link does not imply endorsement.
10. Disclaimers
The Site, its content, and our services are provided on an “as is” and “as available” basis. While C&RS strives to provide high-quality consulting, training, and coaching, we make no guarantee of specific business outcomes or results, as these depend on factors outside our control, including how recommendations are implemented by the client.
11. Limitation of Liability
To the fullest extent permitted by law, C&RS, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Site or our services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from a paid engagement shall not exceed the amount you paid to us for the specific service giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless C&RS and its representatives from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site or our services.
13. Termination
We reserve the right to suspend or terminate your access to the Site, Membership, or other services at our discretion, with or without notice, if we believe you have violated these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law provisions, unless a separately executed service agreement specifies otherwise.
15. Changes to These Terms
We may revise these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site or our services after changes are posted constitutes your acceptance of the revised Terms.
16. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Change & Response Strategies, LLC Attn: Christopher D’Marco, LSS, PMEC, CEA, KLSC Phone: (646) 554-3100 Email: info@changeandresponse.com Website: https://changeandresponse.com
These Terms and Conditions are provided as a general business template and do not constitute legal advice. We recommend having them reviewed by a qualified attorney to ensure they fully reflect your business practices and comply with applicable laws.