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Being prepared, anticipating, adapting, and benefiting from change plays a pivotal role in an organization’s short- and long-term survival. Through the use of our Change Facilitator™ model, we assist clients in designing, executing, and sustaining their change management initiatives. Our plans and consulting services include change readiness assessments, progress evaluation methods, implementation and OD success strategies.
Our agile and practical planning model enables executives, senior management, and teams to readily identify market and customer-driven trends, needs, and business objectives. We specialize in prioritizing and operationalizing sustainable planning, execution, evaluation, and monitoring protocols. We check in reporting on progress quarterly and annually to ensure successful execution and make adjustments if necessary.
In addition to developing and implementing integrated performance monitoring and appraisal programs, we help clients streamline and optimize their talent development continuum. Aspects include recruitment, interviewing, onboarding, training, coaching, career pathing, and succession planning. Our programs have a proven track record of results in increased strategic alignment, staff engagement, morale, productivity, and retention.
We assist clients in developing customer- and market-driven process improvement, evaluation, and quality assurance programs. Our suggested programs are responsive to rapidly changing trends and customer needs. We specialize in Lean and assist clients in adopting various degrees of Lean. We also train and coach in change and project management, aspects necessary to successfully implement any process/quality improvement initiative.
Our project management specialists provide support in all aspects of project management, from planning through execution to closure. We often find clients really appreciate the extra support and fresh perspective, especially in areas such as team building, establishing monitoring and follow-up protocols, and providing conflict, stakeholder, and change management tools, necessary to avoid schedule delays, budget, and quality issues.
We provide training and coaching services in both marketing and sales as well as consult with marketing and sales teams in developing plans that correspond with their overall strategic and growth priorities. C&RS also has consultants who specialize in designing and executing Go To Market (GTM) strategies organization-wide. We provide more support to smaller companies that lack a full marketing and sales capacity.
Individual Coaching
Using our unique CFM framework, each program is tailored based on the individual's professional and career development goals or challenges. It has been consistently demonstrated that one-on-one professional development coaching increases employee clarity, engagement, productivity, and overall well-being, subsequently improving employee retention and the bottom line.
Programs are tailored to meet the needs of each individual. Common areas often covered include leadership development, self-leadership, emotional intelligence, effective and impactful communication, executive presence, goal setting, increasing effectiveness with one's supervisor, peers, and staff, as well as career pathing. We also co-develop programs with management and HR.
Team Coaching
Common areas addressed include shared leadership/governance, emotional intelligence and psychological safety, conflict management, inter- and intra-communication, goal setting, project and change management capabilities, and process, productivity, and quality optimization.
Advanced Communication Dynamics
Advanced Customer Service-De-Escalation
Authentic Leadership/Leadership Styles
Board Development
Change Management
Civil Discourse
Coaching - Performance & Executive
Communication Skills
Compliance/Ethics
Conflict Management
Conflict Resolution/Mediation
Critical Thinking
Cultural Competence
Cultural Transformation
Customer Service
Decision Making
Diffusion-De-escalation
Emotional Intelligence
English as a Second Language
Facilitation Skills/Meeting Productivity
Innovation and Design Thinking
Interviewing/Onboarding
Leadership Adaptability/Agility
Leadership and Management Development
Lean Management
Lean Manufacturing/Lean Healthcare
Listening for Change
Marketing/Sales
Meeting Facilitation
MS Excel
Negotiating Skills
Performance Management
Presentation Skills
Preventing Workplace Harassment & Discrimination
Problem Solving & Root Cause Analysis
Process Improvement
Project Management
Quality Management/Total Quality Management
Spiritual Intelligence
Staff Retention
Strategic Planning
Stress Management
Supervisory Skills
Team Building
Time Management
Transformative & Reflective Coaching
Total Quality Management/TQM
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